Refund policy

Thank you for shopping with us! We want you to love your purchase, but if something isn't right, we're here to help.

Return Window & Eligibility

30-Day Policy: You have 30 days after receiving your item to request a return.
Condition: To be eligible, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required.

How to Start a Return

Contact us at riverlifeusa@gmail.com to initiate your request.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. (Please note: You are responsible for return shipping costs, and items sent back to us without first requesting a return will not be accepted).
All accepted returns must be sent to: 11348 Jefferson Rd., Osceola, IN 46561

Damages and Issues

Please inspect your order as soon as it arrives. Contact us immediately at riverlifeusa@gmail.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on the following items:

Custom or personalized products (such as special orders)
Sale items
Gift cards

If you have questions or concerns about a specific item, please get in touch with us.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved.

Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.
Follow-up: If more than 15 business days have passed since we approved your return, please contact us at riverlifeusa@gmail.com.